Helix Mattress Review 2021 – Tested & Evaluated By Experts

The Helix is an all foam mattress with four layers. The bottom two layers of the mattress consist of dense poly foam, while the top layer is a mesh ventilated cover. Helix mattresses are available online and at select retail locations. Prices range from $475 for the Moonlight Luxe to $795 for the Dusk Luxe to $895 for the Midnight Luxe. These prices are similar to those of other online mattress brands, such as Casper and Nectar.

In this Helix mattress review, We will review each of these models and talk about their fabrics, efficiency, and customer reviews. To give you a better picture of which choice could be best for you, we will also highlight the possible advantages of each model.


  • Free Shipping and Returns
  • 100 Nights Sleep Trial
  • 10 year, Limited Warranty
  • Financing Options

Helix mattress is well-known for its sleep quiz. Based on the customer’s body weight, sleep position, and personal preference, this quiz suggests which mattress model is right for them. The Helix line features seven main models to meet the needs of every sleeper.

  • Support – 4/5
  • Cooling – 4/5
  • Motion Transfer – 4/5
  • Durability – 4/5
  • Trial period – 3.5/5
  • Warranty – 3/5

Helix Dawn

  • Free Shipping and Returns
  • 100 Nights Sleep Trial
  • 10 year, Limited Warranty
  • Financing Options

The Helix Dawn mattress is a hybrid with a supportive feel that is a potential match for all sleeping styles . The top layer features a ventilated foam with gel-infused memory foam. The underlying layer comprises of AirCool® Phase Change Material Thermal Beads.

  • Support – 4/5
  • Cooling – 4/5
  • Motion Transfer – 4/5
  • Durability – 4/5
  • Trial period – 3.5/5
  • Warranty – 3/5
  • Sleepers of the back and stomach that weigh over 130 pounds
  • Sleepers who, during the night, appear to overheat
  • Couples that pursue a combination between springiness and isolation of motion
  • Side sleepers are likely to feel any aggregation of pressure near their hips and shoulders
  • People who weigh under 130 would not fall in enough to enjoy a lot of cushioning.
  • Many that choose to sleep “in” a bed instead of “on” a bed may find the Dawn too firm.

Helix Dusk

  • Individuals who, regardless of their sleep position, weigh under 230 pounds
  • Many who are quickly conscious when the location of their partner shifts
  • Sleepers whose pressure points are sharp
  • People who weigh over 230 pounds may sink in too deeply for an ideal balance of contouring and support.
  • Individuals who enjoy a feeling particularly plush or solid.
  • Individuals who enjoy the embrace of memory foam may not agree that the Dusk complies almost adequately.

Helix Midnight

  • People who are under 130 pounds in weight
  • Side and back sleepers that are between 130 and 230 pounds in weight
  • Individuals who want relief from pressure without a big sink
  • People who weigh more than 230 pounds can sink in more than they would like, which could lead to pressure points and spinal alignment trouble retaining.
  • Stomach sleepers weighing 130 to 230 pounds can feel their midsections dipping into the mattress too deeply.
  • A model of greater motion separation could be favored by individuals who choose to wake up when their partner switches location.

Helix Moonlight

  • Side sleepers that are under 130 pounds in weight
  • Persons who want more cushioning for their pain points
  • People who want a particularly plush feeling feel like
  • For many sleepers, particularly those who weigh over 130 pounds, the moonlight is likely to feel too dim.
  • A model with a sturdier edge may be favoured by people who often sit or sleep near the periphery of the room.
  • Some people can struggle to modify their place on the bed.

Helix Sunset

  • Side sleepers that are under 130 pounds in weight
  • Citizens who quickly awaken as their companion shifts and passes motion over the surface of the mattress
  • Individuals that need extra cushioning with sharp pressure points
  • For the proper combination of contouring and help, people over 130 pounds might find they are falling in too deeply.
  • Sleepers in the stomach and back may not experience adequate help across their midsections.
  • A firmer model with less hug may be favored by couples searching for a receptive surface for sex.

Helix Twilight

  • Sleepers on the back and stomach from both weight classes
  • Hand sleepers that are over 230 pounds in weight
  • Individuals that love a good feeling and also aid
  • For certain side sleepers weighing less than 230 pounds, the Twilight could be too firm, which may lead to some accumulation of pressure.
  • A model of greater motion separation could be favored by individuals who wake quickly as their companion shifts during the night.
  • Sleepers who want a lot of embrace may not find that Twilight conforms to their bodies enough closely.

Helix Plus

  • More than 130 pounds of sleepers finding assistance and pressure relief
  • People who want to build more durable structures
  • Individuals who appear to wake up as their partner switches roles during the night
  • In order to experience sufficient contouring and pressure relief, sleepers under 130 pounds can not sink in sufficiently.
  • People who like the feeling of “in” rather than “on” a mattress sleeping may not like the hard feel and lack of embrace of the Plus.

Helix Mattress Review – Our Honest Evaluation

The Helix mattress utilizes a hybrid design that combines comfort foam layers with coils. Each spring is individually wrapped on the support layer, allowing for minimal movement transfer. It is reinforced around the perimeter to provide greater edge support. Their coil cores give Helix mattresses more bounce while allowing air circulation. The Luxe options also use zoning in the coil layer to promote better spinal alignment by supporting the hips more. A base layer of firm polyfoam gives the coils an even plane to rest on. Soft-to-touch polyester covers come standard with Dawn, Dusk, Midnight, Moonlight, Sunset and Twilight mattresses, and they’re stretchy enough to allow it to move freely with the comfort layer.

Helix is a premium mattress brand that was launched in 2014. The Helix mattress uses an innovative hybrid design, as it combines foam comfort and transition layers with a coil core.

Helix mattresses use foam comfort layers and coil support cores to create a hybrid design that provides bounce and motion isolation.

Helix mattresses are a type of hybrid foam-innerspring mattress that use gel memory foam in the comfort layers and individually wrapped coils in the support layers. The coils have a perimeter row of 713 coils designed to provide stronger edge support. They also use gel-infused memory foam as part of their transition and support layers. The differences between the Helix mattress models come down to convenience, firmness, and price points.

The Helix mattress comes with a 10-year limited warranty. They also offer an option to purchase an extended 20-year warranty for the Plus model for $169, and an option to purchase a five-year extension for the other models for $100.


Helix Mattress Constuction

There are many types of mattresses and bedframes you can choose from when making a purchase. It can be overwhelming if you don’t know where to start. I have made an in-depth comparison of three similar models, the Helix Sunset, Midnight, and Twilight. With this review you will be able to determine which bed will suit your needs best.

Helix Moon Light, Dawn, Dusk

The Helix Moonlight and its sister mattresses the Moonlight Twin and Full, along with the Helix Dawn and Dusk all use the same foam in their transition layers. These are made up of Avena foam, which is fairly firm and adds support to these layers.

The fundamental difference between the Helix Moonlight, Dawn, and Dusk is their “feel.” Transition layers are responsible for that, with the density differing by a few percentage points between each of these three models. The lightweight polyester cover also plays a role in the feel. Reviewers have described both the Moonlight and Dawn as “firm to soft,” with the heaviest version of the Helix line commonly referred to as “super firm.”

Helix Plush

The Helix Plus is the best mattress for couples available on the market. Partner disturbance with this mattress is reduced by a total of 50% thanks to three layers of memory foam (the material used for motion isolation). This mattress’s coil construction offers superior support and bounce, and its waterproof surface ensures that your bed will be dry when you wake up.

The Helix Plus is considered a soft mattress. The overall feel can be compared to a plush pillow, with less shrinkage than most medium-firm mattresses. It may not offer the support you would expect for a firm mattress, but if you sleep on your side or stomach, it is sure to meet all of your needs.


How Much Does the Helix Mattress Cost?

Helix Sleep is a direct-to-consumer mattress startup that sells eight different beds, all of which are hybrids built with coil springs and foam. Models include the Dawn, Dusk, Midnight, Moonlight, Sunset, and Twilight. The top layers of these mattresses are either coils or layers of foam. The coils in each model’s core vary in size from six to 14 inches in length. The mattresses are also available as Luxe versions that feature more memory foam and higher-end cover materials. Prices for Helix Sleep models range from $599-$1,299 for a Queen. Prices vary based on model type and whether the mattress is a standard or Luxe version.

While the mattresses Helix offers have not been ranked by consumers, they are generally considered to be above average in terms of quality. The company also has a high star rating on Yelp and an A+ Better Business Bureau rating. In addition, Helix mattresses are covered by a 10-year warranty, which is one of the longest coverage lengths available for hybrid mattresses. Given their quality materials and low cost to own, Helix mattresses may appeal to value seekers, especially those who prefer hybrid models.

The simple prices in the table below apply to all Helix base versions (Sunset, Moonlight, Midnight, Noon, Twilight, and Dawn), the Luxe price refers to all those mattresses in the Luxe edition, and the Plus price refers to the Plus single model.

Helix

SizesDimensions/HeightPrice
Twin39″ x 75″ | 12$600
Twin XL39″ x 80″ | 12$700
Full54″ x 75″ | 12$850
Queen60″ x 80″ | 12$999
King76″ x 80″ | 12$1,249
California King72″ x 84″ | 12$1,249

Helix Luxe

SizesDimensions/HeightPrice
Twin39″ x 75″ | 14$955
Twin XL39″ x 80″ | 14$1,249
Full54″ x 75″ | 14$1,499
Queen60″ x 80″ | 14$1,799
King76″ x 80″ | 14$2,199
California King72″ x 84″ | 14$2,199

Helix Plush

SizesDimensions/HeightPrice
Twin39″ x 75″ | 13$800
Twin XL39″ x 80″ | 13$900
Full54″ x 75″ | 13$1,050
Queen60″ x 80″ | 13$1,199
King76″ x 80″ | 13$1,449
California King72″ x 84″ | 13$1,449

Helix Moonlight, Dusk, and Dawn Mattress Performance

The Helix mattress cradles you in conforming support and the soft comfort of micro coils for uninterrupted sleep. The outstanding motion isolation of this steel hybrid mattress delivers a calm night’s rest even if your partner is tossing and turning. A layer of our pressure-relieving Moonlight Foam and quilted Tencel fibers on top provide a streamlined look, with enough thickness and comfort to keep you cozy for years to come.

Helix’s Moonlight, Dusk and Dawn mattresses has a relaxing firmness that cradles your body. In addition to pressure-relieving comfort, Helix provides features that help you breathe easy and stay cool through the night. Cooling gel memory foam, a breathable cover, and optimized edge support work together to keep you comfortable through the night.

The mattress offers pressure relief without compromising support. It features a mix of pocket spring and foam for softness and warmth which responds to your body’s movement. The mattresses 3 layer, individually wrapped spring system delivers superb support and comfort while the open spring design ensures that air can circulate through it making it cool in the summer and warm in the winter.

Helix’s signature hybrid technology 3-layer sleep system keeps you cool in the summer and warm in the winter. An individually wrapped coil spring core, weightless memory foam layer and a targeted airflow system provide total contour support, while our patent-pending Cushion Flex™ Adaptive Support technology creates a pressure relieving cradle to help reduce tossing and turning.

With a Comfort Rating of 8.5, this Helix mattress is made from patented Big-Lift Foam that is created with patented nano spherical technology to provide ease of movement in a cloud-like feel. The mattress is also made with Cooling BioFoam which allows for air flow to the sleeper, as well as pressure relief properties keeping spinal curvature problems at bay.

The Helix mattresses have a certain springiness and bounce, which is favored for sex by many couples. Depending on the bed’s construction, a bed’s construction may give more or less conforming and sinking. On the Helix Dawn, couples would be able to walk easily, although inductive movement on the Moonlight will actually be more difficult.

Helix models are constructed with a different foam formula and coil configuration than Moonlight, Dusk, and Dawn models. The memory foam is made from Certi-PUR certified foam that is Certi-Pur certified for durability and performance. This means that there is less harmful chemicals in the mattress, making it safer for your health. In addition, the Helix coil system allows better airflow throughout the mattress to clear out the “new mattress smell” quickly.


Helix Sunset, Midnight, and Twilight Mattress Performance

Helix Sunset: 4/5, Helix Midnight: 3/5, Helix Twilight: 3/5

All these Helix mattresses isolate motion relatively similarly to other hybrid mattresses. Sleep disturbances caused by your co-sleeper may be lessened by the memory foam comfort layer. With the springy pocketed coil core, this absorption is slightly counterbalanced.

This mattress’s layers create a great feeling of motion isolation. A mattress’s motion transfer test score is a particularly important metric when it comes to analyzing bed-sharing couples.

The Helix Sunset splits the difference between nontraditional foam hybrid mattresses and more traditional memory foam models. The bed’s top foam layer is firm, like in other hybrids, but it has a deep pocket design that cradles pressure points and reduces tossing and turning. A conventional memory foam layer beneath this top layer adds additional pressure relief to the mattress, while the bottom two layers of coils also help with motion isolation. In comparison to purely foam mattresses, this is both a firmer bed for side sleepers and a softer one for back or stomach sleepers.

The Helix mattress is a great choice because of its soft and comfortable layers that can provide pressure relief for sleepers with pressure sensitivities. The advanced pocketed coil system uses individually wrapped coils to provide the right amount of support at the right places so you wake up without aches or pains.

Helix Hybrid beds feature latex and memory foam. The foam layer is 3 inches of polyfoam, and 6 inches of latex. This latex is not the high-quality organic variety, which would have been a more effective option for sleeping cool, but rather the basic, lower quality synthetic variety. Keep in mind that this mattress is only available in a blended queen configuration.

The Helix Twilight is the most difficult to move on. When lying in the middle position, the slow responsiveness of its soft body detracts greatly from its bounce, causing the sleeper to sink in and have difficulty moving around. In terms of foam comfort layers, the Helix Sunset has the most plush feel, which sinks in the most under pressure.

The Helix mattresses have an above-average bounce level for sex. Midnight is the most pet-friendly of the Helix mattresses we tested, and it works reasonably well for sex as an alternative to a waterbed. The soft top layer provides sufficient cushioning to make it a good option for couples.

The Helix mattress is designed for sleepers of all shapes and sizes. Its supportive layers are carefully balanced to provide full-body, pressure-relieving support that keeps you comfortable. CraftFill® provides a smooth sleeping surface that breathes with your body. Weighing only 16 pounds, The Helix easily adapts to sleepers of all sizes and shapes.

The Helix hybrid mattress is the perfect combination of pocketed coils and memory foam. This is our most exclusive design that couples a dense, high-performance memory foam comfort layer with separately wrapped pocketed coils. They isolate motion to a comparable degree as other hybrid mattresses.

Helix Plus is the ultimate in side sleeper comfort. A proprietary support core made of individually wrapped coils provides strong edge support to stabilize you along the entire surface of the mattress for uninterrupted sleep. A softer comfort layer is over top to provide pressure relief, and free motion of your body. These technologies comply with safety regulations so the mattress will not bottom out and provides complete edge to edge support to help you stay on target all night long.

The unique Helix coil system provides free motion and edge to edge support, making Helix perfect for all sleep positions. Strong edge support combined with a high degree of comfort make this mattress perform in each position.

The helix mattress is a hybrid, meaning the top layer of the mattress is made of latex foam that offers a balance between bounce and support. The base layer is made of firm memory foams that helps sleepers with pressure points. The helix mattress has a slightly firmer feel than most hybrids, but manages to achieve pressure relief as well.

The Helix Plus bed-in-a-box hybrid mattress is constructed from two one-inch layers of foam on top and one six-inch layer of foam at the bottom, which are wrapped in a Tencel cover. If you tend to sleep hot, you might consider pairing the Plus with a sheet that’s designed to wick moisture away from your body—or avoid letting your body touch the Tencel cover.

The helix mattress has two layers: a thick memory foam layer with a convoluted surface and a thinner layer of polyfoam, which together provide both contouring comfort and just enough support. With no edge support, it is meant to be used on a solid platform of some kind. The 3” memory foam layer provides softness next to the body, while the 2” dense polyfoam layer beneath provides air flow for temperature regulation and durability.

The helix construction is a tried-and-true approach for delivering pressure relief and comfort. The Plus is made with two different layers of foams to create targeted support and pressure relief. The top layer provides a comfortable feel at the outset of sleep, and as sleepers move throughout the night, the bottom layer allows for increased pressure relief under the hips and shoulders.

The Plus utilizes a thicker coil than other Helix mattresses, giving it an extra bounce that is beneficial for sex for some couples. This springiness can be tempered by the comfort system, but conforming to the comfort layers can provide good traction.

Hybrid Mattress has a supple feel with encouraging contour. Encouraging contour is the key to this mattress’ success. Encouraging the body to sleep in its natural state creates a better support system for your body, which encourages proper alignment. Available in 8″ Memory Foam and 6″ AirFeel Foam.


Helix Moonlight, Dusk, and Dawn Sleeping Style and Body Weight

Side Sleepers

Side Sleepers

Side sleepers often experience body and leg pain (due to the way that pressure is applied on the hips, shoulders, and ankles). One solution is to switch to a softer mattress. Another popular option is sleeping on a pillow-top mattress, or one with a memory foam layer. This allows the sleeper’s body to sink down farther into the mattress in order to relieve pressure. A third option is to place a pillow between your knees (bottom leg) to open up that hip angle even further.

How the Helix Moonlight, Dusk, and Dawn fit: 

The Helix Dusk and Moonlight models’ extra cushioning will be best for side sleepers weighing less than 130 pounds. Moonlight is perfect for those who prefer a softer touch.

The Helix Dusk and Moonlight are similar in construction but have different levels of firmness that will appeal to different types of sleepers.

Side sleeping is becoming increasingly popular in the United States. It can be a great way to relax and get proper rest. But if you habitually sleep on your side, it’s important that your mattress is tailored to this position. In this guide, we give you a better idea which of Helix’s models will suit you best based on your weight.


back sleepers

Back Sleepers

In contrast, people who sleep on their backs tend to have more support and firmness in the lumbar region since the spine is relatively even. Thus, people who sleep on their backs tend to prefer mattresses that are firmer than those used by side sleepers, but not quite as firm as those used by stomach sleepers.

How the Helix Moonlight, Dusk, and Dawn fit:

The primary factor in choosing between the Helix Dawn and the Helix Dusk is mattress firmness. While both mattresses are designed to provide excellent support, comfort, and alignment for back sleepers, the different amounts of support they provide make them a better fit for individuals who weigh under or more than 230 pounds, respectively.


stomach sleepers

Stomach Sleepers

People who sleep on their stomachs need a firmer, more supportive mattress with enough push-back to keep their backs aligned.


What should a stomach sleeper look for in a mattress?

Stomach sleepers need firmer, more supportive mattresses with enough push-back to keep their spines aligned.

Stomach sleeping is the most common orientation for a restless sleeper. People who sleep on their stomachs tend to be on the move or perhaps toss and turn a lot. They’re also more likely to be side sleepers. It’s also been shown that stomach sleepers and back sleepers fall into two completely different population clusters in terms of lifestyle, physical activity, and body development—revealing many other factors at play in how each group sleeps.


How the Helix Moonlight, Dusk, and Dawn fit:

As with back sleepers, stomach sleepers who weigh less than 230 pounds will benefit from the Helix Dusk mattress most. Although the coil core is a bit softer than the Dawn, it gives sturdy support.

The Helix Mattress’ RestUp and Helix Loft allow you to sleep on your stomach, back or side in whichever position is most comfortable to you.

A mattress with an all-foam cushion is my preferred choice for a sleeper who favors a hybrid style of support. The Ihavenetwork Mattress incorporates Pocket Coil Technology to provide the needed back and side support. In addition, this mattress also combines two foam layers to enhance comfort.


Helix Moonlight

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersGoodFairPoor
Back SleepersFairPoorPoor
Stomach SleepersPoorFairPoor

Helix Dusk

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersExcellentGoodFair
Back SleepersGoodGoodFair
Stomach SleepersPoorGoodPoor

Helix Dawn

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersPoorFairFair
Back SleepersFairGoodExcellent
Stomach SleepersFairExcellentPoor

Helix Sunset, Midnight, and Twilight Sleeping Style and Body Weight

Side Sleepers

Side Sleepers

The Helix Midnight is a medium firm mattress that will offer the best combination of contour and firmness for side sleepers weighing less than 230 pounds. Most sleepers will enjoy the Helix Sunset, though some will find it too soft due to its incredibly plush feel. Side sleepers who weigh more than 230 pounds will likely be best off on the Helix Twilight, as its firmer feel will prevent them from sinking too far into the bed.

Side sleepers are known for being restless sleepers as they tend to toss and turn throughout the night. They can also be heavier people who place a lot of pressure on their hips and shoulders. Side sleepers require a mattress that cradles them while being firm enough to prevent them from sinking in too far in the middle.


back sleepers

Back Sleepers

I know what you’re thinking — back sleepers who weigh over 230 pounds need a mattress that can hold up to their weight. It’s true, no one wants to wake up in the morning with back pain because they were too heavy for their mattress. But heavier individuals don’t need a firmer mattress necessarily, they need more support from the bed so that their weight is well distributed across the surface of or around their body.


stomach sleepers

Stomach Sleepers

If you’re a stomach sleeper, the X10 is going to be the most comfortable mattress of the three. It has the lowest firmness, which is great for stomach sleepers as it will contour better and be more comfortable. The Twilight may be a little too firm for some stomach sleepers at medium since the model weighs 130 pounds, but it could very well work well for others in the same weight range. Stomach sleepers who weigh less than 130 pounds should opt for either mattress instead as they can offer that medium firm feel without being too firm.

Stomach sleepers have the most unique needs when it comes to mattresses. Stomach sleepers generally weigh the least and have a higher BMI than back and side sleepers. A mattress that’s too soft will compress more easily, which can cause back pain for these lighter stomach sleepers.


Helix Sunset

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersGoodFairFair
Back SleepersFairPoorPoor
Stomach SleepersFairExcellentPoor

Helix Midnight

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersExcellentGoodFair
Back SleepersGoodPoorFair
Stomach SleepersGoodExcellentFair

Helix Twilight

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersFairFairGood
Back SleepersGoodExcellentExcellent
Stomach SleepersGoodExcellentGood

Helix Plus Sleeping Style and Body Weight

Side Sleepers

Side Sleepers

The Helix Plus is available in the Twin and Twin XL sizes, so any side sleeper weighing at least 130 pounds will be well served by purchasing the mattress. In addition, if you sleep on two separate mattresses to accommodate your partner’s needs, a King-size Helix Plus may be a useful choice as the middle layer between the two mattresses. Due to the Helix Plus lack of adequate comfort layers for women and smaller individuals, we do not recommend this mattress for parent and child sleepers or any sleeper weighing under 130 pounds.

The Helix Plus Side Sleeper is a good choice for side sleepers who weigh between 130 and 230 pounds. Its combination of layers give the characteristics needed to ensure that heavy people have proper support and aren’t impeded by a mattress that’s too firm. However, lighter weight side sleepers are likely to find the mattress too firm and uncomfortable.


back sleepers

Back Sleepers

As the Plus offers greater support for heavier individuals, it can also benefit back sleepers. Back sleepers typically need a softer feel without sinking too deeply, and the Plus’s firm support can deliver this. People who weigh more than 130 pounds should sink in sufficiently to enjoy the cradling effect and pressure relief.

The Plus is likely to sound a little too firm for back sleepers that weigh under 130 pounds.


stomach sleepers

Stomach Sleepers

As a stomach sleeper, the Plus’s firm feel was somewhat uncomfortable for me. I was able to partially alleviate this feeling by adding a 1” memory foam mattress topper to soften the top and sides of the bed. The topper allowed me to sleep more comfortably, but it was difficult for me to achieve a comfortable position, whether I slept on my side or on my back. This is likely because of the rigid foam layer located at the bed’s core.

Under 130 lbs.130-230 lbs.Above 230 lbs.
Side SleepersFairGoodExcellent
Back SleepersFairExcellentExcellent
Stomach SleepersFairExcellentGood

Helix Mattress Awards

  • Best Firm Mattress (Helix Twilight)
  • Best Hybrid Mattress (Helix Midnight)
  • Best Mattress for Heavy People (Helix Plus)
  • Best Mattress for Sex (Helix Midnight)
  • Best Mattress for Stomach Sleepers (Helix Dawn)
  • Best Mattress for Side Sleepers (Helix Midnight)
  • Best Mattress in a Box (All Models)
  • Best Online Mattress (Helix Midnight)
  • Most Comfortable Mattresses (All Models)
  • Best Cooling Mattress for Hot Sleepers (All Models)

Helix’s Trial, Warranty, and Shipping Policies

Via the Helix website, Helix mattresses are sold. At the Helix showroom in New York City and in select affiliate showrooms around the United States, you can also see Helix mattresses in person. Mattresses are sent to all 50 nations, except Yukon, Nunavut, and the Northwest Territory, and much of Canada.

Inside the United States, free shipping is available. For orders to Canada, a customs tax and a $250 delivery charge apply.

Compressed and rolled in a box, Helix mattresses are shipped via FedEx Field. When an order is made, it normally takes 3 to 7 business days for mattresses to arrive.

For the mattress setup, the consumer is liable. Setup instructions in the shipping email and inside the mattress box are provided by Helix.

In most areas within the 48 contiguous United States, in-home delivery is available. Helix’s distribution partner delivers this option which carries an additional $149 charge on the first package. A $199 charge refers on purchases of two or more products. A team would bring the mattress into the room, unpack it, set it up and remove the materials for packing.

Helix mattresses come with a trial window of 100 nights that starts the day the mattress is shipped. Before the mattress becomes available for return, a 30-night break-in period is required. They will obtain a complete refund of the selling price of the mattress if the buyer decides to make a return within the allotted time period. The mattress will be taken up by a disposal partner. Up to two returns per client, household, and/or shipping address are good for this deal.

A 10-year limited warranty comes for basic Helix mattresses, and a 15-year limited warranty is available for Helix Luxe mattresses. These guarantees include manufacturing defects, including indentations larger than 1 inch, breaking and fracturing of the foam, and assembly defects in the cover. When bought from an approved manufacturer, this warranty extends to the original mattress holders. A natural rise in softness, changes in the desire for firmness, or harm due to violence or misuse is not protected. As proof of purchase, consumers can keep their receipt.

At their cost, the consumer is responsible for returning the mattress. Customers will earn up to $100 credit for delivery charges if Helix detects a covered flaw, and Helix can have to either patch or replace the mattress.

Supplementary terms and conditions apply.